Privacy policy

Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of laws and regulations, and try our best to keep your personal information safe and controllable.

We respect your personal privacy and protect privacy and personal information in accordance with relevant Chinese laws and regulations. This Privacy Policy applies to users and visitors involved in the use of our website and all related services provided by our platform. In order to comply with national laws, regulations and regulatory requirements, and to provide you with quality services, we will collect, store, use and provide your personal information in accordance with this Privacy Policy when you use our services.

It should be noted that this policy does not apply to the services provided to you by other third parties, and the services provided to you by the third parties shall be subject to their privacy policies that have been separately explained to you.

Types of Information Extracted and Collected

If you would like to register as an official member, you may need to provide your name, gender, contact number, email, and other personal information. We will obtain member statistics through registration information, so that we can more accurately assist you in applying for corresponding services. However, if the information you provide is inaccurate, you may not be able to enjoy the service, which may cause economic losses, etc., and you will be responsible for the corresponding consequences. When you are in use of the related services provided by us, the information you provide will be stored in our database. In some cases, we will use this information for general trend analysis, or other legitimate uses related to our services, for service improvement purposes, such as evaluating service facilities, customer preferences, and advertising planning.

Under no circumstances will we collect your payment account, password and other payment-related information. Your payment will be made on the system platform designated by the financial payment institution in accordance with the relevant regulations of the financial payment institution. Please read the risk warnings and technical guidance documents of the relevant payment institutions before paying. Update computer anti-virus Trojan software in a timely manner, download and install necessary security software required by relevant payment institutions, and pay attention to preventing risks related to payment. If you encounter phishing websites or other types of payment risks, please report the case to the public security organ and notify us in time, so that we can promptly warn other consumers of the risk. If you find that your personal information has been collected and used, which violates laws and regulations or violates the agreement with you, please contact the AUTOOL customer service center and request to delete the corresponding information. Notwithstanding the provisions of this Agreement, in accordance with relevant laws, regulations and national standards, we may not be able to respond to your request in the following circumstances:

  • Directly related to national security and national defense security;
  • Directly related to public safety, public health, and major public interests;
  • Directly related to criminal investigation, prosecution, trial and execution of judgments;
  • There is sufficient evidence to show that you have subjective malice or abuse of rights;
  • Responding to your request will cause serious damage to the legitimate rights and interests of other individuals and organizations;

Information Security

We attach great importance to privacy protection and will do our best to ensure information security. Various security technologies and procedures will be adopted to protect your personal information from unauthorized access, use or disclosure. Like problems that all enterprises may face, considering the characteristics of information technology and cyberspace itself, in some special cases (such as hacker attacks, telecommunication failures, etc.), although we have taken necessary measures stipulated by laws and regulations, etc., there is still a risk of personal information leakage. Unless otherwise specified in this policy, in order to protect your personal or property safety, we hereby remind you not to provide us or any third party providing services to you in our name through the public network, providing your personal information related to your personal or property safety, such as health and physiology, account password or verification code, communication content, etc.

Special Agreement on the Privacy Protection of Minors

We sincerely expect parents or guardians to direct minors to use our services. We will protect the confidentiality and security of minors' personal information in accordance with relevant national laws and regulations.

If you are a minor, it is recommended that your parents or guardians read this policy in detail, and use our services or provide us with your information with the consent of your parents or guardians.

If you are the parent or guardian of a minor, please feel free to contact us in time when you have questions about the processing of the personal information of the minor under your guardianship.

Updates to Privacy Policy

We will update this policy as needed as our services expand. If updating is made, we will notify you in advance by sending notifications on the official platform, sending emails or short messages, and announcements in our electronic account system and official website, and revise the date of the "recent update" of this policy.

Contact Us

If you have any questions about our privacy policy or how we handle the personal information, you can also contact us via Facebook or the official WeChat account of the corresponding brand, or contact us by email.

Contact Customer Service Center

Email: aftersale@autooltech.com

Tel: 400-032-0988